Shipping

*Important note to U.S. Customers:  Please make sure to track your package online.  USPS sometimes does not provide physical notification that parcels have arrived and are awaiting pick-up at the recipient's local Postal Office. Your online tracking will indicate this.  Packages that go unclaimed after 30 days are shipped back to Chickaboom.ca by USPS at Chickaboom's expense. Orders that go unclaimed and are sent back to Chickaboom.ca because they were not tracked/picked-up will not be re-shipped.  Re-shipping of orders will only be available if shipping charges (return and outbound $30) are remitted. 

Shipping

Shipping for retail orders is offered through Canada Post Expedited Parcel and includes mandatory shipping insurance and tracking #. UPS and other private shipping carriers are also available upon request and all shipping rates will vary by weight, delivery service and destination. 

For International Orders please contact us for a custom quote. Chickaboom is not responsible for any taxes, duties, brokerage or customs charges that your country may charge at point of import. Please also note that International Orders mean that parcels must travel over long distances.  While Chickaboom.ca takes great care to package all parcels in damage-proof shipping materials, some damage may occur with "fragile" items, especially over long distances.  Please be mindful of this fact before you place your International Order.   

Please note: U.S.A and International shipping has a standard shipping time of 8-12 business days and your order may be delayed further if your parcel must go through your country's Customs Agency.  Canada Post does not provide shipping services on Saturdays or Sundays or on major Statutory Holidays in Canada.  When your order is shipped, you will be provided with a tracking # if your shipping method includes this service.  You will be able to track your shipment through Canada Post.  Chickaboom does not have access to any additional tracking information than what is posted on Canada Post's website. Once your order has left Canada, your country's National Shipping agency (i.e. USPS in the United States) will be responsible for delivering your shipment. 

Orders shipped via Canada Post Air Parcel do not include ship tracking.  Please allow at least 8-15 business days for all Air Parcel orders to arrive.  All items that are "fragile" in nature include mandatory shipping insurance. 

Returns

All sales are final. If any product is damaged or defective upon arrival, you must inform us within 3 days of arrival.  On a case by case basis we may accept returns or exchanges.  All such returns must first be authorized by Chickaboom so that we may properly track and keep record of your order.  All return shipping charges will be paid for by the buyer unless special consideration prior to ship-back is made.  Shipping charges are not refundable. Please note that we do not take returns based on wrong sizing, wrong colour or other preferences.

Damages

While Chickaboom works diligently to make sure all fragile items are packaged with care using appropriate wrapping and damage-safe shipping materials, we are naturally unable to supervise the manner in which each parcel is handled by each delivery person on its way to you.  This unfortunately means that from time to time, some products may become damaged in transit during shipping.  As such, all products that are deemed "Fragile" are shipped using mandatory shipping insurance and tracking.  If you receive a damaged item, please contact us within 3 business days of receiving your parcel⁺. Also, please ensure to hold onto both the damaged items as well as the parcel packaging.  Canada Post often requests that these be shipped to them for inspection in order to verify the damage claim therefore it is important that you not discard these items.

Chickaboom.ca will do everything we can to expedite this process and ensure that your shopping experience with Chickaboom.ca is a fabulous one ! 
^{+Must provide: tracking number, order number, address and telephone number.  Photos of damaged items are mandatory and will be required to make a claim. Shipping charges are non-refundable.}


Shipping Rates

*indicates ship tracking included

*Important note to U.S. Customers:  Please make sure to track your package online.  USPS sometimes does not provide physical notification that parcels have arrived and are awaiting pick-up at the recipient's local Postal Office. Your online tracking will indicate this.  Packages that go unclaimed after 30 days are shipped back to Chickaboom.ca by USPS at Chickaboom's expense. Orders that go unclaimed and are sent back to Chickaboom.ca because they were not tracked/picked-up will not be re-shipped.  Re-shipping of orders will only be available if shipping charges (return and outbound $30) are remitted.